Store Policies

Refunds and Exchanges
MB Distributors, Inc. will gladly exchange any purchase in its original condition by method of payment within 2 days.
 
 Returns/exchanges are subject to the exceptions listed below:

·         If cases were delivered to you in a defective, damaged or incomplete condition

o   Notify Customer Service at 1-708-288-1918 at time of delivery.

o   MB Distributors, Inc. will exchange or make whole the order.

·         No returns will be accepted without return authorization number.

·         The customer is responsible for all handling charges that include A 10% restocking fee on standard items and a 20% restocking fee on specialty items will apply.

·         We will issue a refund (minus the handling charge) if MB Distributors, Inc. is notified within 24 Hours of delivery.

If Wrong Item Was Shipped:
 

·         If we mistakenly shipped you a wrong item, please notify us as soon as possible at 708-288-1918 or mbd.wholesale@gmail.com no later than 24 Hours after delivery. We will send you via EMAIL a prepaid return label, & replace item with the right one at no additional charge.
 

Shipping and Handling charges are non-refundable.

If you need to cancel an order or make a return, please refer to your packing slip or call 708-288-1918 or email mbd.wholesale@gmail.com

Packages that are returned or shipped with an incorrect address provided by the customer will be subject to additional shipping charges.

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